30 Days Money Back Guarantee

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We want you to be fully satisfied with every item that you purchase from Eicra.com and satisfaction is very important to us. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price. If for any reason (or no reason at all) you are not 100% satisfied with our products we will give back all money* if it is within the first thirty days of purchase (the "eligibility period") provided the cancellation does not hit the exception rules explained below. If you are unsatisfied with the Service within the first thirty days of purchase (the "eligibility period"), you may close the Service or Account (pursuant to this Agreement) during the eligibility period to receive a refund. If you are dissatisfied with our service for any reason, you will receive a FULL refund*. We're confident you'll love our products and services!

Which products are subject to the 30-Day Money-Back Guarantee?

All Eicra.com products are covered under the 30-day Money-Back Guarantee, automatically.

What happens at the end of the 30 days?

If you decide to return your purchase any time within the 30-day period, simply call, fax or e-mail us and we will issue you a number and provide you with further instructions.

If you decide to keep the software, then you do not have to do anything as long as you do not have a balance owing.

What if I still have questions about the 30-Day Money-Back Guarantee?

If you are unsure about any aspect of this program you can e-mail to Sales for further information.

If you ever have a question or problem with our tools, we always encourage you to let us know so we can help solve that problem. E-mail our support team at support@eicra.com

How to cancel order if dissatisfied?

In order to cancel this account please login to your customer area at http://order.eicra.com    Click on "My Licenses" menu on the top    Click on the product that you wish to cancel    find the "Request cancellation" button below.

Once you submit cancellation request through your client area, we will process the request in next 24 to 48 hours provided the cancellation does not hit the exception rules stated below.

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Rules of return and restrictions

  • Items must be returned within 30 days of delivery.
  • Any Customization that requires personal attention of our engineer or developers.
  • Any sales made by our agent or affiliates can't refunded by us directly.
  • Items purchased at a Eicra retail store may NOT be returned to our online store.
  • Product and services purchased outside of our service network.
  • All payment made through offline method. For example payment through western union, Payoneer dabit card, bank wire or cheque can't be refunded due to the restriction of remittance policy of Central Bank of Bangladesh.
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Refund Exceptions: Certain fees are just plain NON-REFUNDABLE

Our standard return policies do not apply to customized items. Please Non-refundable product and server includes as follows:

  • All refunds claim after 30th Days of purchase.
  • Theme Customization service.
  • API Customization service.
  • Bespoke web development service.
  • Professional Installation and / or upgrade service.
  • Any Customization and / or development services that requires our personal attention of our engineer or developers.

Notice : We reserve the right to change our fees and prices at anytime, for any reason or no reason. If we do so with respect to any of your then-existing Service, you will be given an opportunity to consent to the new fees and prices or discontinue use of that Service, likely upon the next renewal. Further, we reserve the right to increase or decrease the amount of resources given to plans at anytime, for any reason or no reason. In the event of any price, fee or allocated resource change, we will post advance notice of such change to this Website at least thirty days prior to the change. Notice of any such change shall be considered given and effective on the date that such change is posted to this Website. You agree to the change if you continue to use the Service after the effective date of the change. We may, without obligation, also send Communications concerning the change.This refund policy is subject to change at any time without prior notice.

Please do not hesitate to contact our sales department with any possible further questions.

Last Revised: July 15, 2013
(END of 30 Days Money back Guarantee)
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